Drake Larson

Drake Larson is an experienced Implementation Manager currently at Convoso since March 2023, where responsibilities include outlining the implementation process to enhance onboarding experiences and creating tailored call flow models for customers. Prior to Convoso, Larson worked at Nextiva from 2017 to March 2023, holding roles as Implementation Manager, Porting Specialist III, Porting Specialist II, and Porting Specialist I, focusing on software implementation, team supervision, and client support. Additionally, experience at Verizon as a Customer Care representative involved assisting customers with account inquiries and technical support, while earlier tenure at Nextiva in vFax Technical Support roles encompassed complex diagnostics and customer relations.