Reynaldo Dangalan Jr.

Reynaldo Dangalan Jr. has a diverse work experience spanning various roles and companies. Reynaldo started their career as a Technical Support Professional 2 at Convergys in December 2010 and worked there until April 2012. Reynaldo then became a Technical Lead at Convergys in April 2012, taking on administrative and office support activities. In 2016, Reynaldo joined GENPACT as a Process Associate, where they provided IT troubleshooting and support to employees of The Coca-Cola Company. Reynaldo worked at GENPACT until April 2017. Following that, they joined Five9 as a Technical Support Representative in July 2017 and later became a Technical Support Analyst in December 2018. Reynaldo left Five9 in April 2019. Currently, Reynaldo is working at Convoso as a Technical Support Specialist since May 2019 and has recently transitioned into the role of a Software QA Engineer in June 2022.

Reynaldo Dangalan Jr. completed their Bachelor of Science degree in Computer Engineering from FEU Institute of Technology, where they attended from 2005 to 2010. Prior to that, they studied at Holy Family Academy from 2001 to 2005, completing their High School/Secondary Diploma and Certificates.

In addition to their formal education, Reynaldo has also obtained several certifications. In August 2018, they completed the CompTIA Network+ (N10-006) Cert Prep courses, titled "2 The Physical Network," "3 The World of TCP/IP," "4 Making TCP/IP Work," "5 Advanced IP Networking," and "1 Understanding Networks" from Lynda.com. In March 2018, they completed the "Learning Salesforce Admin" course from Lynda.com, and in February 2018, they completed the "Learning VoIP and Unified Communications" course from the same institution. Furthermore, in March 2019, Reynaldo obtained the "Networking 4 VVoIP" certification from The SIP School.