Gemma Firman

Gemma Firman is an experienced Human Resources professional currently serving as the Human Resources Manager at COOK Trading Ltd since April 2014, where responsibilities include performance maximization, talent management, and team support. Prior roles at COOK include People (HR) Advisor, specializing in employee engagement and management of complex HR matters, and People (HR) Administrator, providing administrative support to the People Team. Previous experience encompasses HR administrative roles at Quattro Agency and Age UK Coventry, along with customer service positions at House of Fraser. Gemma holds a Master's degree in Human Resources Management and Services and a BA (Hons) First Class in Business and Human Resource Management from Coventry University.