Luciano Delgado

Luciano Delgado is an experienced product support professional with a career spanning over 15 years. Currently serving as the Product Support Manager at CookUnity since September 2021, Luciano established the Product Support team, defining essential workflows, SLAs, KPIs, and OKRs, while implementing tools such as JIRA and Confluence. Prior to this role, Luciano was a Senior Product Expert at Medallia, facilitating communication between platform administrators and engineering teams to resolve complex technical issues and analyze trends for improvement. Additionally, Luciano spent over a decade at Gemalto, leading a team of engineers and managing support for critical telecommunications and banking systems in Brazil and the South Cone region. Luciano's career began with a role at Telefónica Argentina as a Security Network Analyst. Luciano holds a degree in Systems Engineering from Universidad Tecnológica Nacional.