Xanne J.

Xanne J. currently serves as the Tech Manager Customer Service at Coolblue, overseeing customer service software and leading a multidisciplinary team to enhance the customer contact journey through software development and data analysis. Previously, Xanne was the Product Owner Customer Experience, optimizing customer service content and support tools, and served as Manager Contact Assistance, focusing on delivering exceptional customer service. Prior experience includes roles at Huismerk Energie N.V. as a Product Owner and Customer Journey Specialist, where responsibilities involved implementing agile methodologies and enhancing customer experience in the energy sector. Xanne also worked at DVJ - Insights as a Market Researcher and volunteered at UMC St Radboud as a Producer for children's television. Xanne holds an MSc in Communication and Behavioral Science and a BSc in Communication, Journalism, Marketing, and Media from Radboud University.