Ximena Sepúlveda Ávila

Ximena Sepúlveda Ávila is a seasoned professional with extensive experience in customer experience and service quality management. Currently serving as a Senior Analyst and Product Owner at Coopeuch, Ximena leads strategic projects to enhance member and customer experiences across various divisions while focusing on digital channel improvements. Prior roles include Deputy Manager of Customer Experience at People & Partners and extensive tenure at Ipsos Chile as Account Director and Research Manager, where Ximena oversaw loyalty and satisfaction studies. Educational qualifications include a degree in Commercial Engineering from Universidad de Las Américas and a Diploma in Customer Experience from Universidad Adolfo Ibáñez, alongside certifications in Scrum and Design Thinking.