Charlotte Smith

Charlotte Smith is an experienced professional in customer experience and recruitment management, currently serving as the Head of Customer Experience at Stonegate Pub Company Limited since November 2019 and as a Recruitment & Onboarding Manager at Coople UK since November 2018. Prior to these roles, Charlotte was a Training Manager at Novus from October 2015 to October 2018, where the focus was on fostering teamwork and innovation to enhance customer experience across 41 venues, starting as a Customer Experience Manager. Additionally, Charlotte gained valuable experience as an Assistant Manager at Ministry of Sound from February 2012 to September 2015, overseeing the club's operations that catered to 5000 guests every weekend.