Pia Segerros has extensive experience in service management and human resources, currently serving as Gruppchef Servicelogistik at Karolinska Universitetssjukhuset since June 2014, where the focus is on delivering patient-centered service operations. Previously, Pia held various leadership roles at Nordea from 2003 to 2014, including Head of HR Operation SE and multiple management positions in customer operations, where enhancements in service delivery and team restructuring were key contributions. Pia's educational background includes a Civilekonom degree from Stockholms Universitet and certifications in coaching, communication, and leadership, complemented by various professional development programs.
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