Coordinated Transportation Solutions
Lisa Jacobson has over two decades of experience in customer service and call center management in the healthcare and transportation sectors. Currently serving as the Director of Call Center Services at Coordinated Transportation Solutions, Inc. since March 2020, Lisa oversees non-emergent medical transportation services. Prior to this role, Lisa held the position of AVP, Customer Service and Quality Assurance Manager at Family Security Plan from May 2012 to December 2019 and worked as a Call Center Supervisor at Health Net from October 1999 to March 2012.
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Coordinated Transportation Solutions
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A nationally recognized leader in non-emergent transportation, Coordinated Transportation Solutions, Inc. (CTS), headquartered in Trumbull, Connecticut, is a not-for-profit 501(c)3 organization dedicated to its mission of increasing the availability of cost-effective and efficient transportation services to transportation-disadvantaged individuals and communities. With twenty-five years of experience and a reputation for exemplary customer service, CTS creates solutions and manages transportation benefit programs for government agencies, health plans, healthcare facilities, school districts, not-for-profit organizations and injured workers’ programs. CTS utilizes a holistic customer-focused approach, state-of-the-art technology, deep contractual and programmatic compliance experience, and quality assurance practices to deliver the highest level of customer care.