Robin Lynch

Robin Lynch has oversight and accountability for Service Delivery at CTS, including Contact Center operations, the CTS Transportation Provider Network and Specialized Transportation operations. Under her guidance, her teams handle nearly 500,000 calls each year, have assembled and maintain a network of over 300 transportation providers that performs over 2 million trips annually across multiple states, and create customized transportation programs for school boards, local municipalities and community support agencies. Robin has extensive knowledge in the healthcare plan industry. Prior to joining CTS, Robin was the Senior Vendor Manager for Government Programs for Health Net, Inc. and brings an understanding of CMS compliance, Medicaid and Medicare health plans, process improvement and vendor contracting management to CTS.