Paula Chellew

Paula Chellew serves as the Loyalty, Contact Center, Customer Experience and Marketing IT Solution Manager at Copa Airlines since February 2012, overseeing the planning, designing, and management of technological solutions across various departments to enhance customer service and achieve corporate objectives. Previous roles at Copa Airlines include Project Office and Productivity Manager, Processes, Communication & Change Manager for ERP and CSS Programs, and Continuous Improvement and Productivity Manager. Prior to joining Copa Airlines, Paula held consulting positions at Ernst & Young and Proyectos Inteligentes, along with leadership roles at the Aeronautical Authority of Panama. Academic qualifications include an MBA in International Business from Universidad Adolfo Ibáñez and a cum laude degree in Industrial Administrative Engineering from Universidad Católica Santa María La Antigua.