Afsheen Lakhani is currently the Customer Implementation Team Lead at CoPilot AI, specializing in optimizing customer onboarding, product adoption, and retention in the SaaS sector. Prior experience includes serving as a Customer Success Implementation Specialist at ITREB Canada, where Afsheen applied modern pedagogical approaches as a community-based educator. Afsheen also held roles as Events, Partnerships & Community Lead at App Guardians Marketing, Event Assistant at 10 STAR AGENCY, Receptionist & Marketer at Vancouver Fraser Street Physiotherapy, and Marketing Intern at KidZania. Afsheen's educational qualifications include a Post-Degree Diploma in Marketing Management from Langara College and a Bachelor of Arts in Sociology from Mithibai College of Arts.