Susan Plaza

Susan Plaza has over 25 years of experience in the insurance industry, currently serving as the Premium Audit Manager at CopperPoint Insurance Companies since October 1999. In previous roles, Susan progressed from Premium Field Auditor to Premium Audit Supervisor, demonstrating strong leadership by attracting, retaining, and developing high-performing teams, while effectively resolving complex issues. As a Premium Auditor Senior, Susan provided crucial audit information to auditors and leadership, ensuring compliance with NCCI rules and regulations. Notably, in the Premium Auditor Specialist role, Susan successfully developed manual workarounds during the implementation of a new computer system, enhancing the auditing process. Earlier in Susan's career, experience as an Office Manager at State Farm contributed to valuable organizational and managerial skills. Susan holds a Bachelor's Degree in Behavioral Sciences from Western International University.