Jeanette McHugh

Jeanette McHugh has a wealth of experience in the field of information technology support. Jeanette has worked as a Level 2 Senior Information Technology Support Engineer at Cora Systems since 2021, providing remote support to customers for a Project Management Solutions Software. In this role, they manage issues through a ticketing system and collaborates with QA and Dev Teams to raise and test defects/issues.

Prior to that, Jeanette worked at ez Management Ltd from 2019 to 2021 as a Level 2 Senior Technical Cloud Support Engineer, Tester, and Company Trainer. Jeanette'sresponsibilities included remotely supporting customers on a Customer Relations Management System (CRM) and supporting customer on the Cloud. Jeanette also raised issues through a ticketing system and provided customer support through email and telephone.

From 2015 to 2019, Jeanette was an Information Technology Support Engineer for IOS and OS at Apple. Jeanette'srole involved providing technical support to a worldwide customer base through various communication channels. Jeanette diagnosed and troubleshooted customer issues, while maintaining a high level of customer service.

Jeanette has also worked at Tri-Coaching Ltd, Dublin as a Tutor/Trainer in 2017, where they were responsible for training adults in computers, covering topics such as internet safety & security, email, search engines, and online transactions.

At HP in 2014, Jeanette worked as a Licensing Management Specialist on a maternity leave contract. Jeanette'sduties included analyzing and identifying software files within scans of customers' devices, adding new applications to recognition libraries, and configuring scanners.

Jeanette also has experience as an IT Support Engineer and Trainer at BlueTree from 2012 to 2014, providing product and network support to customers using SQL and Virtualization technologies.

Jeanette's early work experience includes Technical Support Help Desk Attendant at Letterkenny Institute of Technology, IT Support Representative at Pramerica, and Office Manager/Accounts Administrator/Training Coordinator at Starlite Business Centre/Donegal Computer Training Center. In these roles, they provided technical support, managed office operations, and coordinated training activities.

Jeanette McHugh's education history is as follows:

In 2009, they obtained a certification in CCNA Cisco Certified Advanced Networking Technologies.

From 2008 to 2011, they pursued a Bachelor of Science (BSc) in Computer Science and Information Technology Support at Letterkenny Institute of Technology.

In 2011 and 2012, they continued their studies at Letterkenny Institute of Technology, completing a BA Honours Degree in Computer Services Management.

In 2013, they attended the Irish Institute of Training & Development (IITD) and obtained a Fetac Level 6 in Training and Development. Jeanette'sfield of study during this time was training.