Coral
David Townley is an experienced technology professional with a strong background in contact centre solutions and infrastructure architecture. Currently serving as Vice President and Head of Global Delivery at Coral Active since September 2011, David specializes in technical consulting, architecture design, and deployment across markets in Australia, the USA, the Philippines, and India. Prior to Coral Active, David held the position of Infrastructure Architect at ANZ, focusing on institutional banking platforms, and worked at Telstra as a Senior Technical Specialist, leading teams in CTI/IVR technologies and supporting various contact centre technologies. David holds a Bachelor of Applied Science from the Queensland University of Technology, obtained between 1997 and 1999, and has an educational foundation from Anglican Church Grammar School.
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Coral
Coral empowers customer-facing employees to provide great experiences by removing the cognitive burden of navigating multiple applications. Its powerful workspace unifies desktops, streamlines workflows, and glues multi-vendor technology stacks. Deployed on over 98,000 desktops in the world's largest and most sophisticated contact centers, Coral federates communications, CRM, and other applications, bringing together the information and AI assistance agents need to deliver exceptional customer service. It features a unique orchestration technology that enables IT organizations to build customizations, create automations, and roll them out to thousands of employees in days. Coral was founded in 2011 by call center veterans passionate about reducing the cognitive load of customer service employees and taking the complexity out of making changes to their desktops.