Gemma Gordon-Johnson

Gemma Gordon-Johnson is an experienced National Head of Programmes with a demonstrated history in the non-profit and public sector, focusing on strategy development, operational management, and service delivery. They have held various roles, including Corporate Complaints Manager at Barnet Council and Head of Complaints at Newham Council. Currently, Gemma serves as the Head of National Programmes at Coram while pursuing a Master's in Voluntary Sector Management at Cass Business School. Their expertise includes digital-first customer service and mediating solutions to enhance the experiences of beneficiaries.