Leonardo Garcia

Leonardo Garcia is an experienced Senior Service Desk Analyst at Coreio Inc. since July 2009, specializing in providing 1st and 2nd level support for various clients, troubleshooting VPN and remote issues, and managing account services. Responsibilities include working with vendors for issue resolution, administering Zoom and SharePoint, and coordinating technical support across several projects, including for Scotiabank. Previous roles include Order Desk Coordinator, where responsibilities encompassed hardware ordering and project coordination, and Information and Technology Service Desk Agent, assisting clients at Toronto Pearson Airport. Educational qualifications include a degree in Network Support from Trios and a Bachelor of Business Administration from Humber College.