Eric Groesch

Eric Groesch currently serves as the Associate Director of Customer Success Ops & Insights at Cornerstone OnDemand, focusing on Voice of Customer programs and the management of the Gainsight platform. Prior to this role, Eric held various positions at Hyland, including Senior Manager of Customer Insights and Manager of Customer Experience Feedback & Insights, where significant improvements in customer feedback mechanisms and data visualization were achieved using tools like Tableau and Medallia. Eric's earlier experience includes leadership roles at Equity Trust Company, overseeing the Voice of the Customer program and managing client services, as well as internships at Thomson Reuters and the Lake County Probate Court. Eric holds a Bachelor’s degree in Business Management, Leadership, and Entrepreneurship from Baldwin Wallace University.