Clement Ulasi

Clement Ulasi is a Quality Assurance Manager at Coronation Merchant Bank, where they oversee the contact center's quality monitoring and process improvement. With six years of experience in quality assurance, they are skilled in using advanced monitoring tools and have successfully formulated departmental frameworks and standard operating procedures. Previously, they served as a Quality Assurance Specialist at HR Indexx Ltd, contributing to agent performance enhancement and process optimization. Clement holds a Bachelor of Science in Analytical Chemistry from Nnamdi Azikiwe University.