Elnara Mustafayeva is an experienced professional in customer service and contact center management, currently serving as the Head of Contact Center at AZAL - Azerbaijan Airlines since November 2025. Prior to this role, Elnara held various positions at Kapital Bank from March 2009 to November 2025, including Customer Satisfaction Manager, Quality Control Manager, Head of Contact Center & Online Services, Head of Contact and Social Media Center, Manager, and Senior Specialist. Elnara holds a Bachelor's degree from Azerbaijan State University of Economics (UNEC), completed in 2012.
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