Douglas Jones

Douglas Jones is a Unified Communications Analyst III at Corpay since April 2023, bringing extensive experience in cloud contact center technologies. Previously, Douglas served as an Incontact Engineer at Guaranteed Rate, where responsibilities included creating NICE CXone call flows across multiple channels and migrating agents from Cisco Unified Communications Manager to CXone. At Bisk, Douglas excelled as a Unified Communications Engineer, implementing a NewVoiceMedia ACD contact center for approximately 800 agents ahead of schedule. Additional experience includes roles as a Unified Communications Engineer at Enabling Technologies Corp and an IT Messaging Analyst at Holland & Knight LLP, where Douglas managed Microsoft Exchange and Lync servers along with troubleshooting communication issues. Douglas holds a Bachelor's degree in Management Information Systems from Xavier University, obtained between 1988 and 1992.