Lori Ortiz is a seasoned IT professional with extensive experience in product support and technical assistance. Currently serving as a Senior Product Support Specialist at Continuum Applied Technology / CORRIDOR Aviation Service Software since August 2011, Lori focuses on coaching and managing agents to promote their growth and ensure client satisfaction. Previously held roles include IT Support Specialist at Invenio Marketing Solutions, where support was provided to the IT department and Account Managers, and Sales & Service Team Manager at Sears Holdings Corporation, recognized as a "Top TM" based on metrics. Lori's earlier career includes various technical support positions, coupled with management experience in a water conservation project and purchasing for electronic components. Lori holds a Bachelor of Science in Technical Management with a focus on Business Administration from DeVry University.
CORRIDOR Aviation Service Software / Continuum Applied Technology
Founded upon decades of direct aviation experience and a strong technology backbone, Continuum Applied Technology is the future of service delivery in the aviation industry. Its flagship software product, CORRIDOR, establishes this commitment by directly impacting service efficiency, safety, customer service, and profit. Continuum prides itself on listening to each business and understanding individual needs along with the requirements of the industry as a whole. CORRIDOR is an enterprise software application designed for any aviation service provider in the industry from FBOs and Repair Stations to Distributors and Flight Departments. CORRIDOR dramatically improves process and information flow throughout any organization by eliminating manual efforts, reducing redundancy, lowering costs, improving speed, and enabling employees to perform higher levels of direct service. CORRIDOR is an aviation-specific enterprise software application developed for any type of aviation service business. CORRIDOR’s modular design provides a tailored solution for each organization. Modules include those for Inventory Procurement & Logistics, Maintenance & Shop Management, Part Sales & Retail Distribution, Customer & Vendor Management, Aircraft Maintenance Record Keeping, Accounting Integration, and more. CORRIDOR automates the entire maintenance process from quoting/planning through work performed to invoicing -- in real-time. CORRIDOR is backed by professional, experienced, in-house support.