Sandrine Pagnani

Responsable Relation Client at Corsair

Sandrine Pagnani has extensive experience in customer service and operational quality, currently serving as Coordinatrice service Client and Chief Disruption Officer at Corsair since March 2009. Key responsibilities include ensuring the application of procedures, enhancing quality of customer experience, managing complex cases, and leading training initiatives for both internal teams and external partners. Pagnani played a pivotal role in the successful implementation of the ARDWEB project and contributed to Corsair receiving the "Service Client de l'Année" award in 2020. Prior to joining Corsair, Pagnani worked at Nouvelles Frontières Touraventures SA from March 2001 to March 2009 in various roles, including travel advisor and help desk support.

Location

Athis-Mons, France

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Corsair

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Corsair voted best airline at the Travel d'Or 2023! Founded in 1981, Corsair is a regular French airline and specialist in international long haul. Historic operator in the Caribbean (Guadeloupe, Martinique), Corsair spreads its wings to and from the Indian Ocean (Reunion, Mauritius, Mayotte, Madagascar), Africa (Côte d'Ivoire, Mali, Benin) and North America (Montreal). Thanks to a densified flight program, Corsair appeals to all target customers - in particular business customers who require a regular presence - and provides more flexibility in terms of flights with a diversified offer to meet the expectations of all types of passengers. Corsair operates with a fleet of 9 aircraft: 5 Airbus A330-900 and 4 Airbus A330-300. As of June 2022, Corsair has one of the youngest fleets with an overall average age of 5 years. Corsair offers 3 booking classes Business, Premium and Economy. The company offers many services to facilitate the customer journey, both on the ground and in the air. We capitalize on what has always been our strength: constant attention to our customers, thanks to qualified staff, recognized expertise in our destinations, real proximity and authenticity in our exchanges. With Corsair, fly in good company!


Headquarters

Rungis, France

Employees

1,001-5,000

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