Victor Matallana

Victor Matallana has extensive work experience in customer service and technical support roles. Victor started their career at Yao Interactive as an IT and Marketing Specialist, where they led the support team, provided technical support, and maintained the company's website and ecommerce store. Victor then joined BANDAI NAMCO Entertainment America Inc. as a Lead PC Technical Support Representative, troubleshooting complex software issues and performing verification testing on reported bugs. Most recently, they worked at Corsair as a Lead Senior Customer Care Specialist (D2C) and Senior Technical Support Representative, where they drafted and managed extensive documentation for the customer service and technical support teams, codifying processes into writing for the first time in the department's history.

Victor Matallana received a Bachelor of Arts (B.A.) degree in Philosophy from California State University, East Bay. Victor attended the university from 2013 to 2015.