Estela Vilas Boas Santos

Estela Vilas Boas Santos possesses extensive experience in customer success and account management across various sectors. Currently serving as a Senior Customer Success Consultant at Cortex since June 2022, Estela focuses on strategic management of high-value accounts, enhancing customer experience, revenue expansion, and churn prevention. Prior roles include significant positions at Stone, where Estela managed key accounts with an emphasis on client satisfaction and revenue maintenance, and at Mandaê, which involved onboarding large accounts to drive revenue growth. Other positions include account executive and business analyst roles, highlighting a strong analytical and strategic approach, as well as a background in marketing and operational support. Estela holds multiple relevant degrees and certifications in communication, digital marketing, and administration.