Liliana Cifuentes Castro

Liliana Cifuentes Castro has a diverse work experience spanning various industries and roles over the years. Liliana currently holds the position of Chief Operating Officer at Coschool, a social enterprise focused on transforming education in Latin America. Liliana has played an instrumental role in implementing innovative pedagogical methods to develop social-emotional skills and wellbeing among youth and teachers.

Before joining Coschool, Liliana served as the Partnerships & Customer Success Director at Aprende Institute, a leading online education platform. Liliana'sresponsibilities included implementing programs for B2B and B2B2C clients in the LATAM market and enhancing the customer experience to drive student engagement and satisfaction.

Liliana also co-founded ELM (Enfócate y Logra Más), an online course platform that helps individuals and businesses improve their time management and productivity. Liliana was involved in all aspects of the business, including content development, marketing, sales, and consulting services.

Earlier in their career, Liliana worked as a Sales Director at Hydra Management, where they were responsible for driving business development and partner management in the LATAM B2B market. Liliana achieved significant sales growth and implemented marketing and commercial plans to reach targets. Additionally, they served as the Director of Operations, leading the implementation team and improving sales and implementation processes.

Liliana has also worked independently as a Consultant, providing their expertise in various areas. Liliana was a Project and Business Development Manager at IMLLA, where they played a key role in developing and growing the business. Liliana collaborated with the CEO to formulate overall strategies and improve operational efficiency.

Furthermore, Liliana has held the position of Operations Director at Incubeit, a digital agency that helped multinational clients build brands and engage customers. Liliana led product development and design teams and implemented systems and processes to enhance operational workflow and customer service quality.

Early in their career, Liliana served as an Information Technology Project Coordinator at Cafesalud, a health insurance services company. Liliana led ERP software implementation projects and successfully managed the implementation of a budget management module.

Overall, Liliana Cifuentes Castro has demonstrated their expertise in business development, operations management, customer success, and education transformation throughout their diverse work experience.

Liliana Cifuentes Castro has a Bachelor of Arts degree in Business from the Universidad de Los Andes. Liliana also holds a Master of Business Administration (MBA) from the INALDE Business School. Liliana has obtained several certifications throughout their education and career. These certifications include "The Persuasion Code, Part 1: The Neuroscience of Sales" from LinkedIn, "Cert Prep: Scrum Master" from LinkedIn, "Create a Go-to-Market Plan" from LinkedIn, "Growth Marketing Foundations" from LinkedIn, "edX Verified Certificate for Conscious Capitalism" from edX, "Leading Virtual Meetings" from LinkedIn, "Working Remotely (2015)" from LinkedIn, "Scrum: The Basics" from LinkedIn, "Transitioning from Waterfall to Agile Project Management" from LinkedIn, "PMP Project Management Professional" from PMI Project Management Institute. Liliana has also achieved a "Game Changer 10 Score" certification from The GC Index.