Kieran Rose

Kieran Rose possesses extensive experience in IT service delivery and management, currently serving as the Global IT Service Delivery Manager (Digital) at Costa Coffee since October 2019. Kieran's role involves accountability for supplier service delivery and management within an ITIL Service Management framework. Previously, Kieran held the position of IT Service Operations Manager at Whitbread, where responsibilities included TSA Service Management for Costa Coffee. Earlier roles include Service Delivery Analyst at Stonegate Pub Company Limited and Technical Specialist at Home Retail Group PLC, where Kieran demonstrated skills in managing IT support and services, maintaining high service levels, and ensuring effective supplier management. Kieran's career began at Whitbread as a Technical Support Analyst and Customer Contact Centre Advisor, establishing a strong foundation in technical support and customer service. Education includes attendance at Dunstable College and Harlington Upper School.