Daniela Ilacqua

Daniela Ilacqua is an experienced professional in sales and customer service, currently serving as a Sales Platform Content & Community Specialist at Costa Crociere S.p.A. since February 2016, with responsibilities in communication, groups and events management, customer satisfaction measurement, and premium client management. Previously, Daniela held the role of Guest Satisfaction and Recovery Trainee at Costa Crociere, focusing on client relationship management and data analysis for service improvement. Early experience includes a traineeship in Events and Conference Management with the Municipality of Genoa, where Daniela organized events and managed content marketing. Daniela holds a degree in Modern Languages and Cultures for Business and Tourism from Università degli Studi di Genova.