William McDonald

William McDonald possesses a solid background in IT support and customer service, currently serving as an IT Support Analyst at Cottingham & Butler since March 2018. Previous experience includes roles as a Server/Bartender at Gibraltar Grill, where interpersonal communication and multi-tasking skills were honed, and as a QI Specialist at Hillcrest Family Services, focusing on managing Cerner EHS accounts and analyzing employee performance through Microsoft Excel reports. Additionally, McDonald worked as a Student Worker at Loras College, gaining experience in task management and customer service. William McDonald holds a Bachelor's degree in Management Information Systems from Loras College, earned in 2016.