Rafael Leon is a skilled professional in customer success and account management with extensive experience across various industries. Currently serving as a Customer Adoption Manager for Coupa Software, Rafael has a proven track record of enhancing customer relationships and driving platform utilization. Previous roles include Customer Success Manager at OnPlan, where Rafael significantly increased the renewal rate from 25% to 73%, and at Tribal, managing large accounts and fostering relationships with C-Level executives. Earlier experiences include account management at FasterPay and team leadership at eBay, achieving 100% of KPI goals. Rafael's foundational experience encompasses a role as a Crew System Implementation Analyst at Avianca and a Sales and Marketing Analyst at HP. Educational qualifications include a Master's degree in International Business Management from Universitat Autònoma de Barcelona and a Bachelor's degree in Finance and International Trade from Fundación Universitaria Empresarial de la Camara de Comercio de Bogotá.
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