Coupang
Shashank S. is a seasoned product management professional currently serving as a Group Product Manager at Coupang, focusing on Customer Service Intelligence (CSI) to enhance AI-based resolutions. With significant experience at Amazon in various senior product management roles, Shashank led initiatives in transportation financial systems and returns management, optimizing payment processes and reducing customer contacts, contributing to substantial revenue increases. Prior roles include Senior Product Manager at Porter.in, where Shashank developed a product line for corporate customers and significantly grew revenue, and Vice President at Vyoma Technologies, driving innovation in content delivery solutions. Shashank's career began in network consulting at Cisco, progressing through various technology and management positions, complemented by an MBA from the Indian Institute of Management, Kozhikode, and a degree in Computer Science from BITS Pilani.
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Coupang
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Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by an outstanding end-to-end e-commerce and logistics network and a culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price.