Jeff Kaplan

Jeff Kaplan is a seasoned business leader currently serving as the Senior Director of Global Government - Customer Success at Coursera, where a global customer success team manages over $50 million in recurring revenue focused on Coursera for Government and selected corporate and university clients across MENA, APAC, and LATAM regions. Previous roles at Coursera included Director of Global Government - Customer Success and Senior Customer Success Manager, overseeing extensive government partnerships and contributing significantly to revenue growth. Kaplan's expertise extends to positions at CARTO, Socrata, and the World Bank Group, with a strong emphasis on customer success, digital transformation, and data-driven innovations in both public and private sectors. Kaplan holds a J.D. from Harvard Law School and a B.A. in History from Yale University.