Maggie L.

Maggie L. is an experienced professional with a strong background in program implementation and customer success within the technology and education sectors. Currently serving as the Principal Program Implementation Manager at Coursera since April 2024, Maggie manages partner KPIs, strategizes for program design, and collaborates with cross-functional teams to enhance student experiences and ensure timely course launches. Previously, Maggie held the role of Senior Customer Success Manager at Pluralsight, overseeing a multi-million dollar book of business and focusing on onboarding and customer lifecycle management. With a history of roles at Grubhub and EVERFI, including leadership positions in customer success and product management, Maggie has established a solid track record in driving stakeholder engagement and enhancing customer satisfaction across various organizations. Academic credentials include a Master's degree in College Student Personnel from the University of Mississippi and multiple Bachelor's degrees in Youth Ministry and Biblical Studies from Colorado Christian University.