Stephanie Hernandez

Stephanie Hernandez serves as the Manager of Support Strategists & Agent Experience at Coursera since September 2018, leading a high-performance team that supports diverse verticals and ensures exceptional customer satisfaction. Stephanie has successfully driven strategic initiatives, streamlined support processes, and fostered cross-functional collaboration to enhance user experience. An effective leader in Diversity, Equity, and Inclusion (DEI), Stephanie has spearheaded initiatives for global ERG members and played a key role in onboarding and retention strategies. With a background in partner support and a strong foundation in student experience from previous roles at Udacity, Fire Cause Analysis, OneJustice, and various internships, Stephanie combines operational expertise with a commitment to service excellence. Stephanie holds a Bachelor of Arts in International Relations and Affairs from the University of California, Santa Cruz, and participated in a Summer Program in Politics at the University of Cambridge.