Carmel Sagrott

Carmel Sagrott has over 40 years of experience in the financial services industry, currently serving as Associate Director, Private CX at Coutts since January 1991. In this role, Carmel manages the Coutts Client Council and the NatWest Premier Customer Council, focusing on enhancing client engagement and supporting research initiatives. Previous positions at Coutts include Journey & Capability Design Manager for Wealth, Team Leader for specialist complaints, Senior Complaints Manager, Private Banking Officer, Credit Manager, Resource Manager, Financial Planning Assistant, Private Banking Assistant, and Credit Officer. Prior to joining Coutts, Carmel held various roles at Barclays UK from September 1983 to December 1990, encompassing responsibilities in sterling and foreign tills, machine room supervision, foreign payments, investments, and personal and commercial lending. Education was completed at Ursuline Convent in Wimbledon from 1980 to 1983.