Laura Carter CeMAP is an experienced Test Manager at Coutts since August 2019, overseeing acceptance testing across various client onboarding and lifecycle processes, while also managing the automation of over 300 tests. Previously, as a Wealth Onboarding Specialist, Laura was responsible for onboarding high-net-worth clients, and as an Associate, managed complex mortgage and loan applications, processing substantial daily payments. Prior experience includes roles at Twenty20 as a Mortgage and Protection Specialist, and at Bank of Ireland as a Mortgage Consultant, where Laura demonstrated strong customer engagement and attention to detail. Laura's early career includes positions at Simplyhealth and Jungchul English Academy. Laura holds a Bachelor of Arts degree in Geography from the University of Birmingham and A-Levels in Textiles, Geography, and Biology from Redcliffe Sixth Form.
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