Kathryn Chaplin

Kathryn Chaplin is a seasoned professional in the financial services industry, currently serving as the Senior Operations Manager for Lending Operations at Coventry Building Society since September 2013. In this role, Kathryn leads a team of approximately 150 Underwriters and Team Managers across two sites in Coventry and Gloucester, overseeing the complete processing and underwriting of new mortgage applications. Prior to this position, Kathryn held the role of Lending Operations Manager at the same institution, managing a team of 100 Mortgage Underwriters and Team Managers. Kathryn's extensive career at HSBC from September 1988 to August 2013 included various leadership roles such as Area Premier Manager and Branch Manager, showcasing a strong ability to drive business results across multiple facets of banking. Educational background includes studies at Higham Lane School in Nuneaton and Woodlands in Derby.