Heather L. Jones

Heather L. Jones is a seasoned professional with extensive experience in e-commerce and customer success management. Currently serving as a Sr. II Customer Success Manager for Coveo since May 2025, Jones previously held key positions including Director of Ecommerce Conversion Optimization at Swag.com/Custom Ink, LLC, and Director of Global Ecommerce Optimization & Conversion at Performance Health, overseeing large teams and managing vast product portfolios. Notable achievements include enhancing user experience and conversion rates across multiple B2B platforms and leading strategic initiatives for major brands such as Drybar and The Walt Disney Company. Jones holds a Bachelor's degree in Art Studio from UC Santa Barbara and a Graphic Arts Diploma with a Multi-Media Certificate from Platt College of Graphic Design.