Ian Ritchie

Ian Ritchie is a Senior Customer Success Manager at Coveo since May 2022, specializing in personalizing digital experiences through unified search, analytics, and machine learning. Prior experience includes roles as an Account Executive at Slack and Hootsuite, where Ritchie contributed to transforming business communication and leading social media management, respectively. Ritchie's background also features a position at GlobalWide Media as an Account Executive, focusing on data-driven digital marketing, and a brief tenure as Head of Business Operations at MessageUs. Ritchie holds a Bachelor's Degree in Business/Commerce from the University of Victoria and Maastricht University School of Business and Economics, along with certifications in Data Analytics and Product Management from BrainStation.