Melodie Richard

Melodie Richard is an experienced Customer Success Architect at Coveo since October 2024, having previously served as a Customer Success Advisor at Klient from October 2022 to September 2024. Melodie's expertise includes being a Certified Salesforce Administrator through the Talent Stacker program, focusing on user interface customizations, automation solutions, and professional development in Salesforce best practices from July 2022 to August 2024. Prior experience includes working as an Account Executive at Salesforce from November 2021 to October 2022, where Melodie developed client relationships to identify business opportunities, and as a Customer Success Manager at Suncor from September 2015 to November 2021, achieving a conversion rate of 65% through strong business relationships and effective sales presentations. Additional roles at Suncor involved supporting sales initiatives and analyzing market strategies, along with educational credentials in Marketing from Université de Sherbrooke and California State University-San Bernardino.