Fiorella Polanco Garcia

Fiorella Polanco Garcia is a seasoned professional with extensive experience in process integration, continuous improvement, and project management across various industries. Currently serving as a Senior Process Integration Manager at Cover Genius, Fiorella has successfully implemented innovative solutions to enhance customer experience and operational efficiency. Prior roles include Continuous Improvement Lead at Catawiki, where significant advancements in customer service strategies were achieved, and Regional Sr Project Manager at Beat, overseeing data and customer lifecycle projects in Latin America. With a strong foundation in operational efficiency from positions at Atento and SABMiller, coupled with academic credentials including a Bachelor's in Industrial Engineering and a Master in Big Data and Business Intelligence, Fiorella is well-equipped to drive strategic initiatives and foster cross-functional collaboration.