Senthuran Doraisingam

Senthuran Doraisingam is a seasoned customer support professional with extensive experience in leading support teams and enhancing customer satisfaction. Currently serving as the Customer Support Lead at Cover Genius since October 2022, Senthuran previously played a pivotal role in establishing the customer support department at Treasure Cloud, where improvements to key performance indicators were achieved within three months. Prior experience includes technical support roles at Apple, where responsibilities included diagnosing product issues and providing empathetic customer service. Senthuran's career also encompasses customer success management at Pinheads Interactive and various positions in marketing and venue management. Senthuran holds a Bachelor's degree in Public Relations from The University of Queensland and a Diploma in Mass Communication from Tunku Abdul Rahman University of Management and Technology.