Cassandra Kenna

Cassandra Kenna currently serves as Director of Business Operations at Cover Whale, where responsibilities include end-to-end oversight, training, quality assurance, and compliance for a team handling workers' compensation account management. Prior roles encompass RevOps Manager and Assistant Customer Success Manager at Cover Whale, and Claims Support Analyst at IAT Insurance Group. Cassandra's extensive experience in the insurance industry includes positions at Nationwide, where roles ranged from Claims Specialist to Underwriting Supervisor, and involved coaching, training, and workflow optimization. Cassandra holds a Bachelor’s Degree in Business Administration from William Peace University and has a P&C license.