Terrie Hammad

Terrie Hammad is an experienced workforce and succession planning analyst at Covered California since February 2021, previously serving as a workforce management analyst. Hammad spent over 22 years at Franklin Templeton, where responsibilities included leading workflow process reviews and implementing innovative solutions as a transfer agent division analyst. Participation in a prestigious two-year management training program focused on developing strategic leaders included fostering cross-functional relationships and enhancing project workflows. Additionally, Hammad significantly improved customer satisfaction as a senior associate by efficiently managing callbacks and resolving customer issues. Early career roles included developing customer service skills as an associate representative in dealer services. Hammad holds a Bachelor of Science degree in Business Management from Sacramento State College of Business Administration.