Covered California
Terrie Hammad is an experienced workforce and succession planning analyst at Covered California since February 2021, previously serving as a workforce management analyst. Hammad spent over 22 years at Franklin Templeton, where responsibilities included leading workflow process reviews and implementing innovative solutions as a transfer agent division analyst. Participation in a prestigious two-year management training program focused on developing strategic leaders included fostering cross-functional relationships and enhancing project workflows. Additionally, Hammad significantly improved customer satisfaction as a senior associate by efficiently managing callbacks and resolving customer issues. Early career roles included developing customer service skills as an associate representative in dealer services. Hammad holds a Bachelor of Science degree in Business Management from Sacramento State College of Business Administration.
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Covered California
Covered California is committed to ensuring that Californians are able to choose from a variety of affordable, brand-name health insurance plans that best meet their individual or business needs. Covered California is dedicated to providing access to quality health insurance, health education, and a healthy way of life. From young individuals to the most discerning business owners, we have a health plan for all qualified consumers. For more information about Covered California, visit www.CoveredCA.com. *Disclaimer: Covered California has established its online communities to serve as informative and engaging resources for the public. Our goal is to offer individuals and businesses a safe and positive forum to engage with each other and Covered California. Covered California reserves the right to moderate or delete any comment, remove spam, block any user, with or without notice, at any time and for any reason, without limitation. Please note that your communications with Covered California through this page are informal and are not part of Covered California’s formal process for handling customer service inquiries. All customer service-related inquiries should be directed to (800) 300-1506 for individuals and (855) 777-6782 for businesses.