Susan W.

Susan W. has a diverse background in health and customer engagement, with extensive experience in various roles within the industry. Currently serving as the Director of Implementation Configuration at CoverMyMeds, Susan has previously held significant positions at McKesson as Senior Manager of Customer Engagement, and at RxCrossroads Specialty Solutions in multiple roles including Business Analyst, Program Manager, and Program Supervisor. Earlier in the career, Susan worked as a Medical Claims Auditor at The Rawlings Group and as a Client Services Coordinator at McCann Erickson, demonstrating strong analytical and customer service skills throughout the professional journey.