Scott Ray

Scott Ray is an experienced professional in client services and contact center management, currently serving as Manager of Client Services at Coverys since May 2023. Prior to this role, Scott was Client Experience Manager at The Marketing Alliance, where responsibilities included enhancing client relationships and driving performance benchmarks. Scott also held positions at Prime Therapeutics, leading member services operations, and at CastiaRx as Contact Center Manager, where significant improvements in operational efficiency and employee training were achieved. Scott's career began at Hayneedle.com as Operations Supervisor, focusing on performance management and service request responses.