Covisian
Gianluca Ferranti is an experienced executive with a diverse background in customer engagement, innovation, and startup mentorship. Currently serving as Chief Operating Officer at Wonderflow, Gianluca focuses on leveraging Voice of Customer (VoC) data for business value. As an investor and advisor at Startup Bakery, Gianluca contributes to B2B SaaS innovation in Italy. Additional roles include mentoring at MIP Politecnico di Milano and previously leading Vivocha as co-founder and CEO, where Gianluca developed a premier customer engagement platform. A former Global Head of Innovation at Covisian and Marketing Director at Reitek S.p.A., Gianluca combines strategic insight with extensive experience in customer management solutions, supported by an Executive MBA from POLIMI Graduate School of Management.
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Covisian
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We are an international group of more than 23.000 people, offering advanced customer management services and cutting-edge technologies. We work in over 38 locations across six countries, serving over 150 clients globally.