Jamel Jones is an experienced leader in AI-driven customer experience, currently serving as a Senior Manager of Product Management at Cox Communications, where they focus on optimizing next-generation self-service solutions. With a background that includes roles such as Senior Director of Information Systems at Comcast and Credit Manager at Wells Fargo, Jamel has a proven track record of transforming contact centers and enhancing customer interactions through innovative technology. They hold a degree in Business Administration from Virginia Commonwealth University and have been providing consulting services as a Customer Experience Strategy Consultant since 2022.
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