Jim Shortal has extensive experience in business continuity and crisis management, having held various leadership roles at Cox Communications since June 2008, including Assistant Vice President and Executive Director of Enterprise Business Continuity. Shortal also served as Sr. Director of Business Continuity and FCC Regulatory Reporting at Cox Communications, Inc. since January 2017. Prior to this, experience includes serving as Director of Crisis Management and Business Continuity at The Home Depot from August 2004 to February 2008, as well as roles at Wal-Mart Information Systems Division from September 1997 to July 2004, focusing on international infrastructure and disaster recovery. Educational background includes studies at Loyola University New Orleans from 1980 to 1983.