Kristina Frankel

Kristina Frankel is an accomplished marketing leader with extensive experience in strategic operations and customer lifecycle management. Currently serving as AVP of Marketing Strategy & Operations at Cox Communications since February 2009, Kristina has spearheaded a transformative initiative to enhance communication strategies, improve brand NPS, and drive financial value, along with redesigning organizational structures for efficiency. Previously, as Executive Director of Customer Lifecycle Management at Cox, Kristina redefined customer journey processes and initiated award-winning programs leveraging analytics and technology. Earlier roles include Director of Global Product Marketing at Sage Software, where Kristina significantly increased corporate account revenue and launched over 20 products annually, as well as marketing positions at Today.com and Price McNabb. Kristina holds a BA in English from Davidson College.